Shipping Policy

Please contact us if you have any questions or issues and include your order number.

Upon placing an order, an order confirmation is automatically sent to your email.

All orders are processed and shipped Monday through Friday. Orders "awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as possible.

Please allow 1-5 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.

Our current processing/fulfillment time is up to 5 business days.

You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.

We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!

Order confirmation emails do not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Masks cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, customer support will notify you.

Masks reserves the right to amend content of the site at any time. Masks will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.

For any customer using a third-party freight forwarder to ship their order, Masks is not responsible for lost, misdelivered, or damaged packages. We recommend carefully selecting a reliable forwarding service and understanding their policies on lost or damaged shipments. Please note that once the package is noted as delivered to the freight forwarder, any issues must be resolved directly with them.