Return & Exchanges

Your trust in Masks is our utmost priority.

ALL products on Masks are eligible for a free Replacement under our 7 Day Replacement Guarantee in the unlikely scenario you receive a product with a manufacturing defect.
SELECT products on Masks are eligible for Exchange under our 7 Day Easy Exchange policy in case, for whatever reason you're not happy with your purchase.

7 Day Replacement Guarantee

In case you receive a product with a manufacturing defect, please raise a return request within 7 days of delivery. A manufacturing defect is indicated if your product is not working as intended.

However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery.

Please make sure that the product is in the original packaging with all the accessories it came with. The free replacement will be shipped once the original order is returned and inspected.

7 Day Easy Exchange

Don't like something? Don't worry, exchange it for something else. Return your purchase for 100% Store Credit so that you may choose another product from our website which would be more suited to your needs.

If you see "7 Day Easy Exchange" on the product page, it is eligible for exchange. We want to make sure that you end up with a product that you 100% love. However, you can facilitate the exchange only once.

Do keep in mind that

The Return Process

Step 1: Request a Return

Once you've raised a request, you will receive an email with your unique Return number. You should hear back from us by the next working day at max. We may have a few questions before we go ahead and approve your request.

Step 2: Approval & RETURN PICKUP

Once approved, we will arrange a pickup. The product will take the same amount of time to reach us as it took to reach you. The tracking ID to track the status of your return shipment will be shared with you.

Step 3: Inspection

Once the product has reached us, we will need 2-3 working days to have the product inspected. Once our team thoroughly inspects every aspect of the product we will be ready with an update for you.

Step 4: Resolution

Based on the inspection status received and the reason for return, we will close your return case by issuing a replacement, refund or store credit depending on the policy applicable.

Refund Eligible When...

- The returned product has a manufacturing defect
- The returned product is in a completely sealed condition without any packaging damages or blemishes
- You were sent a different product from what you ordered

Refund NOT Eligible When...

- You've returned a product under 7 Day Easy Exchanges
- You or the person you've gifted the order does not like it
- You or the recipient has mishandled the product
- A wrong product was returned than what we shipped

Return & Exchanges

The Return Process

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